Returns & Exchanges

At Aeliya Marine Tech, we stand behind our marine electronics and industrial automation equipment with a comprehensive 30-day return policy for all eligible hardware. If you are not completely satisfied with your purchase, we facilitate a streamlined exchange or refund process to ensure your maritime operations remain uninterrupted.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and the serial number of the electronic component to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the item in its original anti-static packaging and protective casing to prevent transit damage, ensuring all manuals and accessories are included.

• 3.
  Shipping and Tracking

  Affix the return label and ship the package via a tracked courier service, providing the tracking details to our logistics department for monitoring.

• 4.
  Inspection and Refund

  Our technicians will conduct a functional test of the returned unit; once cleared, your refund or exchange will be processed within 5-7 business days.